Spydercraft - Cancellation & Refund Policy

At Spydercraft,  we strive to ensure that your experience with us is smooth, transparent, and satisfying. However, we understand that sometimes plans may change. Our cancellation and refund policies are designed to be fair and clear for all our customers.

1. Order Cancellations

• Orders can be cancelled within 24 hours of placement for a full refund.
• Cancellations made after 24 hours but before dispatch will incur a 5% deduction towards processing and transaction fees.
• Once an order has been shipped, cancellations will attract a 20% deduction to cover processing, transaction, and two-way transit costs.
• For made-to-order/customized products, a full refund will be issued only if cancelled within 24 hours of placing the order. Beyond this period, cancellation will not be possible.

2. Damaged or Defective Items

In the rare event that your product is damaged in transit or found defective, we will promptly arrange for a replacement of the affected parts or the entire product at no extra cost. Please report such issues to our customer care team within 48 hours of delivery with supporting images or videos.

3. Returns & Exchanges

• Products may be returned or exchanged only if they are unused, in their original condition and packaging, with all accessories, manuals, and invoices intact.
• After we receive and inspect your return, you’ll be notified about the approval or rejection of your return/exchange request.
• Upon approval:
• For exchanges, a replacement product will be delivered to you.
• For returns, your refund will be processed and credited to your original payment method within 8 business days.

4. Post-Installation Returns

If, after installation, you decide that the product doesn’t meet your expectations or wish to return it for any reason other than damage or defect, we will accept the return with a 25% deduction of the product cost to cover processing, transaction, installation, and transit charges.

5. Sale Items

Products purchased under special promotions or sale events are non-cancellable and non-returnable.

6. Refund Timelines

Once your cancellation or return request is approved, the refund will be initiated within 8 business days, and the credited amount will reflect in your original payment mode as per your bank’s standard processing time.